Founded in the beforehand 2000s, Redbox Automated retail LLC is one American and Canadian rental firm offering movies at your designated kiosks, via on-demand streaming, and cost-free Live TV.

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Compared to their competitors, Redbox has actually a ‘return anywhere’ policy enabling customers to return their rentals to any type of Redbox kiosk, regardless of what kiosk the rental was initially picked up from.

Given that some customers space not pleased v the service, it is no surprising the they would prefer to learn much more about the refund policy and also process.

If you are one of them, check out on to discover what we have uncovered out around Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is no transparent around its refund policy, the is difficult to tell in what cases the company is ready to offer refunds.

The Redbox Transaction Terms and also Conditions state that if you rental or acquisition a defective on-demand content, friend can acquire a refund the the rental or acquisition price if a replacement v a non-defective contents is unavailable.

As for the rental or acquisition of items at a Redbox kiosk, the very same Terms state that in the occasion of renting a defective item, you can acquire a replacement of the very same or lesser value, though terms of Use state you will certainly be eligible because that a refund if such replacement is not available.

The regards to Use also state that Redbox’s complete liability for any kind of losses or damages will certainly not exceed $10 or the quantity you were charged, whichever is lesser.

How To gain a Refund indigenous Redbox on my Own?

As the Redbox refund request procedure is no clear, you should contact their Customer support via:

Phone at 1.866.REDBOX3 (1.866.733.2693)

Can You inquiry a Refund Via

Yes / No







Yes (Live chat)


When you contact Customer Service, make certain to explain in information what the concern is. For example, the DVD friend rented is scratched and also unplayable, or you have been overcharged because that items girlfriend returned.

Make sure to administer details together as:

BarcodesRental/purchase time stampsKiosk location

Note the requesting a refund does no guarantee girlfriend will acquire one also if you are approved. For an ext details, examine the usual Issues with Redbox ar below.

If you want to cancel a Redbox reservation, follow this page.

What Is the Time window To request a Redbox Refund?

According to your FAQ page, Redbox does not refund fees older 보다 90 days.

How long Will It take it To obtain My Redbox Refund?

If a refund is granted, the takes around five to seven company days for the refund come be earlier in customer’s accounts, relying on their financial institution.

Common worries With Redbox

According to sources such together Consumer Affairs or the Better company Bureau, Redbox customers report miscellaneous issues, the most typical being:

Poor customer serviceExcess charges due to the machine’s failure to scan changed itemsDefective DVDs or on-demand streaming issuesFailure come pay out refunds

Poor customer Service

Many customers complain around customer representatives no being ready to cooperate, denying customers their rights, and hanging increase on them as soon as they urge on speaking to the manager.

Even if they decide to engage with a client complaining about the service, state the the rental or purchase, or overcharges, the is no a guarantee the the client will acquire a refund.

Excess Charges due to Machine’s failure To Scan changed Items

One of the most common problems is customers gift overcharged for overdue rentals in spite of returning items in ~ the shortest return window. the happens because Redbox equipments fail come scan the items, and the service immediately charges for each extra day till the mistake is rectified.

Defective DVDs and also On-Demand Streaming Issues

It is usual that items distributed from Redbox makers are scratched or otherwise defected, or the on-demand streaming experience interruptions, causing customers’ i can not qualify to usage the contents they rented or purchased.

Failure come Pay the end Refunds

Even if the service agrees to provide you a refund, they often tend to prolong paying the out.

Request a Redbox Refund with


In instance you desire to spare you yourself the trouble of contacting client Service and requesting a refund on her own, you can delegate the job to

Our app has automated every the procedures to make dealing with services such as Redbox walk seamlessly and also without unnecessary stress.

Open in your web browser and take the adhering to steps:

Click Get Protected under Chargeback InstantlyEnter the details about your bank and the Redbox article you room requesting a refund forConfirm her request through a signature

Once the digital assistant has received your request, we will get in touch with your gaue won institution and dispute the Redbox charge. come strengthen her claim, we will certainly forward friend the relevant MasterCard and VISA codes and regulations. Us can also contact Redbox and request a refund on your behalf.

Get Rid that the Redbox advancement Emails

If friend are having actually trouble with extreme promotional or spam emails native Redbox, we can assist you reduced their circulation to your inbox.

The Spam Collector functionality has been draft to protect against undesired emails from flooding our clients’ inboxes and exposing lock to potentially harmful content.

Headaches end Redbox? No concerns With

In situation Redbox is offering you a difficult time and denying her customer rights, you might need to technique the matter more seriously and also take legal action. has been honored through the luigi M. Brown Award because that Legal access by the American Bar Association. The world’s an initial robot lawyer can assist you assert your legal legal rights by filing a little claims lawsuit versus Redbox.

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